Notice of end of fiscal year sale
We will be holding a clearance sale from 12:00 on Friday, March 7th.
This sale is very popular every year, so please come along and participate.
[Clearance sale details]
Date and time: March 7th (Friday) 12:00 to March 11th (Tuesday) 12:00
Applicable brands: CINEMATIQ / Enchanted Corset / Juwan
*Some products are excluded.
[Notes]
①Please note that as each item is packed by hand, significant shipping delays are expected.
②Please note that the "size exchange service" which is only available for CINEMATIQ products does not apply to sale items.
③There have been many cases of incorrect shipping addresses. In particular, we have received an increasing number of inquiries from customers who have moved or whose information registered with Apple Pay is out of date. If the item is shipped to an incorrect address, it may not be possible to retrieve it or receive a refund, so please check in advance.
④ There may be cases where the product is out of stock while you are making an inquiry. We are unable to reserve products for you, and we are responding to inquiries on an ongoing basis, so please be patient.
[Frequently Asked Questions]
①I made a mistake with the shipping address.
→Please contact our customer service immediately with your corrected address.
②Points cannot be used.
→There are several reasons.
・Cannot be used in conjunction with shoppay/Applepay.
・May not be usable in conjunction with coupons.
If you are unable to enter points anywhere else and press the button to use them, please clear your cache and open the shop page again.
3) I purchased the items separately and would like them to be shipped together → We do not accept requests to ship items together. Please make sure to purchase the items together.
④I purchased it together with a pre-order item.
→If you purchase a pre-order item and a regular item together, they will be shipped together at the same time as the pre-order item. If you wish for them to be delivered first, please be sure to order them separately.
⑤I ordered before the sale and would like to cancel → We cannot accept cancellations due to customer convenience. Please check the price change from 12:00 on March 7th and at the time of purchase before making your purchase.
⑥ I haven't received the order email →DOCOMO users, please use a free email address. Due to a problem on the system side, even if we send an automatic email to a DOCOMO address, it is blocked. Therefore, we cannot deliver the order completion email. We apologize for the inconvenience.
Contact information: https://pinupcloset.shop/pages/contact
