shopping guide

■About member registration

On the page below, enter your name, email address, and password, and then click the "Create" button.
Once completed, a verification email will be sent to the email address you entered. Once you activate your account, your registration will be complete.

*If you are using carrier email, we have received feedback that emails are not being received.

▽Click here
https://pinupcloset.shop/account/register

■About payment methods

The following payment methods are available.
・Credit card payment (VISA, MASTER CARD, JCB, AMEX)
・Shop Pay
・Apple Pay
・Google Pay
・Pay later with Paidy
・PayPay
・Rakuten Pay
All prices displayed on this website are inclusive of consumption.
*Please note that we do not accept installment or revolving payments.

[About changing your payment method]
Due to the system, changes cannot be made, so please check and purchase when placing your order.

■About ordering

Regarding confirmation of your order, when you complete your order,
We will send you an order confirmation email from "pinupcloset@alyo.co.jp" with the subject "[Pinup Closet] Order Confirmation."
Please keep the order confirmation email in a safe place until your order is delivered.

*If you use "Apple Pay," "Google Pay," "Paypal," "Rakuten Pay," or "PayDeferred Payment," you may be able to purchase an item even if it is listed as out of stock. This is because the payment system is separate from our existing payment system, and it is possible to purchase an item even if it is out of stock depending on the timing of adding it to your cart or checking out.
Please note that we may contact customers individually if they are able to purchase an item that is out of stock.
*If the canceled item totals less than 15,000 yen, shipping charges will apply.

* If your registration information (such as your name and address) is incorrect, we will be unable to deliver your order. If we are unable to deliver your order, your order will be cancelled, so please be sure to register and order using your legal name and address.

*Please note that coupon codes cannot be used if you use Apple pay/Google pay.

■About points

*Please note that you must be logged in to check and use your points.

[How to use points]

Please follow the steps ① to ④ below to use your points.

① Log in to your My Page ② Add the product to your cart and proceed to the cart ③ Proceed to checkout (purchase procedure)
④Enter your points

*After selecting your payment method, there is a field to enter points in the order summary.
*If you purchase 3 or more items, you can click the [View] tab next to the order summary to view the points entry bar and the items in your cart.

[About point allocation]
You will receive 1 point for every 100 yen.
The timing of granting is as follows:
・Points will only be awarded if payment has been made at the time of product shipment.
・If payment is completed after shipping, points will be awarded and the hold period will be applied starting from the date and time payment was completed.

[Discount amount]
A discount of ¥1 will be applied for every 1 point used.

[About expiration dates]
Once points are earned, they will expire in 12 months.
Please note that once the deadline has passed, all previously awarded points will expire.

[Notes]
If you wish to use a discount with a campaign code,
Some points cannot be used together.
Please be aware of this.
*We do not accept retroactive points (application after purchase).
*Not available for payment via Apple Pay/Google Pay/Shop Pay.

■Can be used in combination Free shipping coupon code Coupon code for all orders

■ Cannot be used in combination Coupon codes that can be used for separate products, categories, brands, etc.

■About the member grade system

Pinup Corset offers membership grades based on purchase amount, with each grade offering special benefits.
As your membership level increases, your points will be awarded at a higher rate, allowing you to save even more on your purchases.

■Point redemption rate for each grade

* Points will be awarded to the email address you enter when making a purchase. (Please note that even if you request to combine email addresses, the points will not be added together.)
*Points will be awarded at the above redemption rate depending on the membership grade at the time of purchase.
*Shipping fees are not eligible for points.
*You can check the grade and available points on your My Page on the shop site.
*Points expire one year from the date of award. Please note that all points earned up to that point will be lost.
* Please note that we may request that addresses be merged, but this will not be converted into a grade.


■Point service list for each grade

*Calculated based on the purchase amount (tax included) for the past year, based on the 1st of each month.
Shipping costs are not included in the purchase price.
Membership tiers are renewed on the 1st of each month.
It may take some time for the changes to be reflected.
→The grade will be determined based on the total purchase amount after discounts such as points are used.

※About birthday points Customers who register their birthdays will receive
Bonus points will be automatically awarded on your birthday.
→If the day of registration is your birthday, points will be awarded on the same day, but the timing of awarding will vary depending on the time of registration.
→Please be careful when entering your birthday as it cannot be changed even if you make a mistake.
→This announcement is made fairly to all customers, so we will not accept any missed registrations.

*For free shipping exclusive to Diamond members, we will send a free shipping coupon to the email address you registered at the beginning of the month (our business day).


■ Membership grade renewal
Your membership grade will be updated every month based on the amount of purchases you made over the past year, starting on the 1st of each month!
If you purchase a lot, you will have the opportunity to upgrade the following month.
Membership levels are updated once a month.

■About delivery and shipping fees

[Delivery Information]
After we confirm your payment, we will usually ship your order within 2-3 business days (counting from the next business day, excluding Saturdays, Sundays, and holidays).
Please note that during sales, it may take longer (1-2 weeks).
*For made-to-order and pre-order items, estimated shipping times are listed on the product page.
Please note that we cannot accept cancellations as the product will be produced and ordered after your order is placed.
*Please note that shipping order may change depending on the size and color.

[Shipping Fees]
Shipping fee (880 yen nationwide)
Free shipping on purchases over 15,000 yen (tax included) *Free shipping does not apply to those living in Okinawa Prefecture or remote islands.

[About included products]
Items purchased at the same time in one order will be shipped together.
Please note that even if your order includes made-to-order or pre-ordered items, shipping will only be completed once all items are in stock.
*Please note that we cannot accommodate requests to bundle items after purchase.


[About changing the address]
Due to the system, changes cannot be made, so please check and purchase when placing your order.

[About specifying the delivery date]
Please note that we will ship your order as soon as we have stock, so we cannot accommodate requests to adjust shipping dates.

[About changing delivery addresses]
Please contact us by email at the address below, providing your ① order ID, ② name, ③ address and phone number.

Inquiry email address: pinupcloset@alyo.co.jp

*Changes to the address, such as an incorrect address, can only be made immediately after placing an order.
*Please note that we cannot respond after the item has been shipped.
*Please note that we cannot accommodate pre-ordered items if they are already being prepared for shipping.


[About delivery to delivery boxes]
When entering your delivery address when placing an order, please write this in parentheses after your address or name.
Alternatively, if you write up to 16 characters in the comments section, we will print it on the address label.

*Please note that we cannot print more than 16 characters.


[Regarding expiration of long-term storage period]
If you are not at home when the delivery is made, the delivery company will leave a missed delivery notice.
If you contact the contact information listed on the delivery notice, we will redeliver the package.
Yamato Transport will keep your luggage for 7 days, including the day the first notice of absence is delivered.
If you do not receive your order after the storage period has expired, your order will be canceled. Please note that we will deduct 880 yen from your order to cover shipping costs. (Shipping costs will also be deducted from orders over 15,000 yen.)

*Please note that if the name you registered does not match the name on the nameplate, a missed delivery notice may not be sent.
*The same action will be taken if the address is incorrect, so please make sure to register correctly.


[Regarding refusal to accept delivery]
We cannot accept refusals to accept ordered items.
Please refer to the terms and conditions of the shipping company.
　If you have not received any contact from us within one week of shipping and have not received the product,
We will cancel your order and return the product to you.
Please note that if you refuse to accept the item, we will deduct 880 yen as shipping fee from the date of shipment.
If we determine that the offense is malicious, we may charge you additional fees for round-trip shipping and product arrangement.
Please be aware of this in advance.
Furthermore, if there are many instances where you are unable to receive your items, we will refrain from sending them from the next time.

[About gift wrapping]
We have gift wrapping bags for each brand.
Please check each page.

[About delivery notes and receipts]
As part of our efforts to protect the natural environment and personal information,
We have stopped including paper invoices.
We will attach the URLs for the delivery note and receipt to the "Order Confirmation Email" we send you.

We apologize for the inconvenience, but please be sure to receive the email.
Please check "Domain Unblocking" and your spam folder.

*Members can also check their order details from their order history on their My Page.
We appreciate your understanding and cooperation.
*The receipt will be addressed to the person who placed the order, and the notes can be changed using the [Change recipient] button.
*Please note that we do not provide separate handwritten receipts.

■About returns and exchanges

[About changing or canceling your order]
Once your order is complete, we cannot change or cancel the product.
Please check your order before completing it.


[About exchanges]
We cannot accept exchanges, returns or refunds for any reason other than your convenience (product is different from what you imagined or expected, etc.).
*For size exchanges, please see [Size Exchange Policy]

If you wish to return or exchange an item due to a defect on our part (incorrect shipments: only unopened items; defective items: only unused items with tags attached; items that have been tried on are not eligible),
After receiving the product (the delivery completion date by our delivery company), please contact us within one week with a clear image of the affected area and the details.
After our confirmation, we will exchange any items that are in stock.

Damage noticed after trying on the product is not considered an initial defect.
Please be sure to check before wearing.
Once you have tried on the item, we will not be able to accept returns or exchanges due to initial defects.
　In addition, as stated on the product page, we cannot handle any [OUTLET SALE] items.

[About CINEMATIQ product size exchanges]
*EnchantedCorset products not available
We accept exchanges for the same item in a different size.
If the item is sold out or there are no exchangeable sizes available, it will be returned (refund in points <item price only>) . We strive to offer the best products every day, so we hope you look forward to finding your next favorite item.

<How to exchange sizes>
1. Please contact us by email within 7 days of receiving the product.
2. We will usually respond within 5 business days.
3. If you do not receive a reply, we apologize for the inconvenience, but please resend it.
4. We will confirm the conditions. (If the item is out of stock, we will refund the product price only in points .)
5. If there are no problems with item 4, we will inform you of the return address.
6. After the product is returned, we will check the condition of the product based on the conditions, and if there are no problems, we will arrange for the shipping of a replacement product.

*Points will be returned to the address used for purchase. If you do not have an account yet, please be sure to register an account using the address used for purchase.

* Please note that this is a one-time exchange only , so we will not accept exchanges if the product you receive is different from what you expected or the size is wrong.

*If you use a coupon, we will create an equivalent coupon and give it to you, or we will refund you points by adding them to your purchase. However, please understand that if you use a limited-time coupon (such as free shipping), no points will be added.

◇About the conditions in Step 4 ◇
・Prepaid shipping
・Indoor try-on only
- No strong scents or dirt (including pet hair) attached
No defects due to storage
・Not washed
- Tags have not been removed (tags with brand logos)
→ If the string is detached, it will be included

[Notes]
Items that cannot be exchanged
1.Sale items, outlet items, and items that are not eligible for size exchanges
2. Products purchased at the pop-up shop
3. Products purchased from Rakuten Shop
4.EnchantedCorset Products
5. Accessory products
6. Items that are dirty or have an odor when tried on
7. Items that have been altered, washed, or cleaned
8. Products with names and accessories removed
9. Products that we determine have been used for purposes other than trying on
10. Items for which you have not contacted us or sent the product within the specified time period after receiving the product

[Regarding returns]
We cannot accept returns due to customer convenience.
If you are returning an item due to a mistake on our part (wrong shipment or defective product),
Only for unused items within one week of receiving the product,
Please be sure to contact us in advance and then send the product to us.
Returns and exchanges will be accepted after our confirmation.
When contacting us, please attach pictures and details that show the condition.
Please note that we cannot accept exchanges except in the case of initial defects in unused products.
Also, if you contact us more than one week after receiving the product,
Please note that we cannot accept exchanges.

■About inquiries

[About email delivery]
Any communication from our shop, including responses to inquiries, will be
We will contact you by email from "pinupcloset@alyo.co.jp" by the next business day.
Please make sure to set up your email so that you can receive emails from the above domain addresses.

*Our shop cannot be held responsible for any inability to receive emails due to customers not making the necessary settings.