shopping guide
■ About Membership Registration
Please enter your [Name], [Email Address], and [Password] on the page below, then click the "Create" button.
After completion, we will send an authentication email to the email address you provided.
Your full registration will be complete once you activate your account.
Please note: If you are using a carrier email address, we have received reports that emails are not being delivered.
▽From here
https://pinupcloset.shop/account/register
■ About Payment Methods
The following payment methods are available:
・Credit Card Payment (VISA, Mastercard, AMEX, JCB, Diners Club, Discover)
・Shop Pay
・Apple Pay
・Google Pay
・Paidy Postpaid
・PayPay
・Rakuten Pay
All prices on this site include consumption tax.
※We do not accept installment or revolving payments. Thank you for your understanding.
[About Changing Payment Methods]
Due to system limitations, changes cannot be made, so please confirm your payment method at the time of order before purchasing.
■ About Orders
To confirm your order details, upon completion of your order, we send an order confirmation email from "pinupcloset@alyo.co.jp" with the subject "[Pinup Closet] Order Confirmation".
Please keep this order confirmation email carefully until your product is delivered.
※If you use "Apple Pay", "Google Pay", "Paidy Postpaid", "PayPay", or "Rakuten Pay", there may be cases where you can purchase even if the stock is 0.
The reason for this is that these payment systems are separate from our existing payment system, and we have found that items can be purchased when out of stock depending on the timing of adding to cart and checkout.
Please be aware that we may contact customers who were able to purchase out-of-stock items individually.
※If the total amount falls below 15,000 yen due to canceled items, shipping fees will apply.
※If your registered information (Name, Address) is inaccurate, we will not be able to deliver your order.
If delivery is not possible, your order will be canceled, so please ensure you register and place your order with your correct name and address.
※Please note that coupon codes cannot be used when paying with Apple Pay/Google Pay.
■ About Points
※Please note that you must log in to check and use your points.
[How to Use Points]
Please follow the steps ① to ④ below to use your points.
① Log in to My Page
② Add items to your cart and proceed to the cart
③ Proceed to checkout
④ Enter the points you wish to use
※There is a point entry field in the order summary after selecting your payment method.
※Customers purchasing 3 or more items can check their cart contents and point entry bar by clicking the [Display tab] next to the order summary display.
[About Point Granting]
1 point will be awarded for every 100 yen spent.
Points will be granted at the following times:
・Points will only be granted if the payment has been completed at the time of product shipment.
・If payment is completed after shipment, points will be granted and a retention period will apply starting from the payment completion date.
[About Discount Amount]
A discount of ¥1 will be applied for every 1 point used.
[About Expiration Date]
Points expire 12 months after they are acquired.
Please note that all previously granted points will expire if the deadline is exceeded.
[Important Notes]
Please note that some points cannot be used in conjunction with discounts from campaign codes. Thank you for your understanding.
※We do not accept post-dated points (application after purchase).
※Points cannot be used for Apple Pay/Google Pay/Shop Pay payments.
■ Combinable
Free shipping coupon codes
Coupon codes applicable to all orders
■ Non-Combinable
Coupon codes that can be used for specific products, categories, or brands
■ About Membership Grade System
At Pinup Corset, we have established membership grades based on your purchase amount, with special benefits for each grade.
As your membership grade increases, your point accrual rate will increase, allowing you to shop more advantageously.
■ Point Redemption Rate by Grade
※Points will be linked to the email address you entered at the time of purchase.
(We receive requests to merge addresses, but please note that points will not be combined.)
※Points will be awarded at the above redemption rate according to your membership grade at the time of purchase.
※Shipping fees are not eligible for points.
※Your grade and available points can be checked on My Page of the shop website.
※Points are valid for 1 year from the date of issuance. Please note that all accumulated points will expire after this period.
※We receive requests to merge addresses, but they will not be converted to a grade.
■ List of Point Services by Grade
※Calculated based on the purchase amount (tax included) over the past year, as of the 1st of every month.
Shipping fees are not included in the purchase amount.
Membership grades are updated on the 1st of every month.
It may take some time for the updates to be reflected.
→Grades are determined by the total purchase amount after discounts such as point usage.
※About Birthday Points
Customers who have registered their birthday will automatically receive bonus points on their birthday.
→If your birthday is on the day of registration, points will be granted on that day, but the timing of granting may vary depending on the time of registration.
→Please note that once your birthday is entered incorrectly, it cannot be changed, so please be careful when entering.
→Since this public announcement is sent fairly to all customers, we do not accept any requests for forgotten registrations.
※For Diamond members, we will send a free shipping coupon notification to your registered email address at the beginning of the month (our business day).
■ Membership Grade Updates
Membership grades are updated monthly based on the total purchase amount over the past year, as of the 1st of every month!
You have a chance to upgrade your grade the month after making many purchases.
Membership grades are updated once every month.
■ Shipping and Delivery Fees
[About Delivery]
After confirming your payment, we usually ship within 2-3 business days (excluding Saturdays, Sundays, and national holidays from the next business day).
Please note that during sales periods, it may take an additional 1-2 weeks. Thank you for your understanding.
※For made-to-order and pre-order items, the estimated shipping date is listed on the product page.
Cancellations are not accepted as production/ordering begins after you place an order. Thank you for your understanding.
※Please note that the shipping order may change depending on the size and color.
[About Shipping Fees]
Shipping fee (flat rate nationwide: 880 yen)
Free shipping for purchases of 15,000 yen (tax included) or more
※Customers residing in Okinawa Prefecture and remote islands are not eligible for free shipping.
[About Combined Shipments]
Items purchased simultaneously in one order will be shipped together.
If the order includes made-to-order or pre-order items, please note that all items will be shipped once they are all available.
※We cannot accommodate requests for combined shipments after purchase. Thank you for your understanding.
[About Changing Delivery Address]
Due to system limitations, changes cannot be made, so please confirm your delivery address at the time of order before purchasing.
[About Specifying Delivery Date]
We ship items sequentially as soon as stock is secured, so we cannot accommodate requests to adjust shipping dates. Thank you for your understanding.
[About Changing Delivery Destination]
Please contact us at the email address below with ① your order ID, ② your name, and ③ your address and phone number.
Inquiry email address: pinupcloset@alyo.co.jp
※Changes to the delivery address, such as address errors, are only accepted immediately after placing the order.
※Please note that we cannot respond to changes after shipping is complete.
※Please note that even for pre-order items, we cannot respond if preparations for shipping are underway.
[About Delivery to Parcel Lockers]
When entering your delivery address during checkout, please indicate this in parentheses after your address or name.
Alternatively, if you write it in the remarks field within 16 characters, it will be printed on the shipping label.
※Please note that we cannot print more than 16 characters.
[About Expired Long-Term Storage]
If you are not at home during delivery, the delivery company will leave a missed delivery notice.
Please contact the number on the notice to arrange redelivery.
Sagawa Express will hold your package for 8 days, including the delivery date of the first missed delivery notice.
If you do not pick up your package after the storage period, your order will be canceled. Please note that a shipping fee of 880 yen will be deducted as a shipping cost. (Shipping fees will also be deducted for orders over 15,000 yen).
*Please note that if the name you registered does not match the name on your mailbox, a missed delivery notice may not be left.
*The same applies to incorrect addresses, so please register carefully.
[About Refused Delivery]
We cannot accept refused deliveries for ordered products.
Please refer to the delivery company's terms and conditions as a general rule.
If we do not receive contact from the customer for more than one week after shipment and the product is not received, we will cancel the order and retrieve the product.
Please note that if delivery is refused, a shipping fee of 880 yen will be deducted as a shipping cost.
In cases deemed malicious, we may charge additional fees for round-trip shipping and product arrangement. Thank you for your understanding.
Furthermore, if there are multiple instances of unreceived products, we may refrain from future shipments.
[About Gift Wrapping]
We offer gift bags for each brand.
Please check each page for details.
[About Delivery Notes and Receipts]
In consideration of the precious natural environment and our efforts to protect personal information, we have discontinued enclosing paper delivery notes.
We will attach the URL for the delivery note and receipt in the "Order Confirmation Email" sent from our shop.
We apologize for the inconvenience, but please configure your email settings to receive emails from "pinupcloset@alyo.co.jp" and check your spam folder.
※Members can also check their order details from their order history on My Page.
We appreciate your understanding and cooperation.
※The recipient name on the receipt will be the orderer's name, and the "description" can be changed using the [Change destination] button.
※Please note that we do not issue handwritten receipts separately.
■ Returns and Exchanges
[About Order Changes and Cancellations]
Once an order is completed, product changes and cancellations cannot be made, so please be sure to
confirm your order details before completing your order.
[About Exchanges]
We do not accept any returns, exchanges, or refunds due to customer convenience (e.g., "different from image," "different from expectations," or other reasons).
※For size exchanges, please refer to [About Size Exchange Support].
If a return or exchange is necessary due to our fault (incorrect shipment: limited to unopened items; defective product: limited to unused items with tags attached; tried-on items are not eligible), please contact us within one week of product arrival (delivery completion date by our shipping company) with a clear image of the relevant part and details. After our confirmation, we will exchange the item if it is in stock.
Damage discovered after trying on the item is not covered by initial defects.
We ask that you always check the item before wearing it.
If the item has been tried on, we cannot accept returns or exchanges for initial defects.
Furthermore, for items in the [OUTLET SALE], we cannot provide any support as stated on the product page.
[About CINEMATIQ Product Size Exchange Support]
※Not applicable to EnchantedCorset products
We accept exchanges for a different size of the same item.
If the item is sold out or there is no available size for exchange, it will be treated as a return (refund in points
1. Please contact us by email within 7 days of product arrival.
2. Replies are usually within 5 business days.
3. If you do not receive a reply, please resend your email.
4. We will confirm the conditions. (In case of out of stock, we will guide you to refund in points
5. If there are no issues in step 4, we will provide you with the return address.
6. After returning the item, we will check the condition of the product based on the conditions, and if there are no issues, we will arrange for the shipment of the exchanged item.
※Points will be refunded to the address used for purchase. Customers who have not registered an account must register an account with the purchase address.
※Exchanges are limited to one time, so please note that we cannot accept requests for returns if the received item is different from what you expected or if the size is still incorrect.
※If you used a coupon, an equivalent coupon will be issued or points will be added. However, if you used a limited-time coupon (such as free shipping), it will not be reissued, so please understand.
◇Conditions for step 4◇
・Shipping at your expense
・Only tried on indoors
・No strong odors or dirt (including pet hair, etc.) attached
・No defects due to storage
・Not washed
・Tags not cut off (tags with brand logo)
→If strings are cut off, please include them
[Important Notes]
Items that cannot be exchanged
1. Sale items, outlet items, items not eligible for size exchange
2. Items purchased at pop-up shops (including try-on pop-ups)
3. Items purchased at Rakuten Shop
4. EnchantedCorset products
5. Accessory products
6. Items with dirt, odor, etc. from trying on
7. Items that have been altered, washed, or dry-cleaned
8. Items with names or accessories cut off
9. Items judged to have been used for purposes other than trying on
10. Items for which contact or shipment was not made within the specified period after product arrival
[About Returns]
We do not accept returns due to customer convenience.
If a return is necessary due to our fault (incorrect shipment, defective product), it will only be accepted for unused items within one week of receiving the product. After contacting us in advance and sending the product back to us, returns and exchanges will be processed after our confirmation.
When contacting us, please attach images and details that confirm the condition.
Please note that we cannot accept exchanges except in cases of initial defects for unused items.
Also, please note that we cannot accept exchanges if you contact us more than one week after receiving the product.
■ Inquiries
[About Email Delivery]
All communications from our shop, including responses to inquiries, are sent via email from "pinupcloset@alyo.co.jp" within two business days.
Please ensure you set up your email to receive messages from the above domain and address.
※Our shop is not responsible for any emails not being received due to customer settings.
