shopping guide
■ About membership registration
On the page below, please enter your name, email address, and password, and then click the "Create" button.
Once you have completed the registration, a confirmation email will be sent to the email address you entered. Once you have activated your account, your registration will be complete.
*If you are using carrier email, we have received reports that emails are not being received.
▽Click here
https://pinupcloset.shop/account/register
■About payment methods
The following payment methods are available.
・Credit card payment (VISA, MASTER CARD, JCB, AMEX)
・Shop Pay
・Amazon pay
・Paydy
・Smartpay (Currently suspended)
All prices displayed on this website are inclusive of consumption.
*We do not accept installment or revolving payments. Thank you for your understanding.
[About changing your payment method]
Due to the system, changes cannot be made, so please check and make your purchase when placing your order.
■About ordering
Regarding confirmation of your order, when you complete your order,
We will send you an order confirmation email from "pinupcloset@alyo.co.jp" with the subject "[Pinup Closet] Order Confirmation."
Please keep the order confirmation email until your product is delivered.
*If you use "Amazon Pay", "Pay Later" or "Smartpay (currently unavailable)", you may be able to purchase even if the stock is 0. The reason for this is that since it is separate from the existing payment system, it is possible to purchase an item even if it is out of stock depending on the timing of adding it to your cart or checking out.
Please note that we may contact customers individually if they are able to purchase an item while it is out of stock.
*If the canceled item total is less than 15,000 yen, shipping charges will apply.
* If the registration information is inaccurate (such as name or address), we will be unable to deliver the product. If we are unable to deliver the product, your order will be cancelled, so please be sure to register and order with your correct name and address.
■ About points
*Please note that you will need to log in to check and use your points.
[How to use points]
Please follow steps ① to ④ below to use your points.
① Log in to your My Page ② Add the item to your cart and proceed to the cart ③ Enter your points ④ Proceed to checkout (purchase procedure)
[About point allocation]
1 point will be awarded for every 100 yen you spend after your order is shipped.
[Discount amount]
A discount of ¥1 will be applied for every 1 point used.
[Expiration date]
Once points are earned, they will have 12 months to expire.
Please note that once the deadline has passed, all points previously awarded will expire.
Please note that points will be awarded when the item is shipped, not on the date of purchase, so please be aware of the expiration date.
[Notes]
If you wish to use a campaign code discount,
Some points cannot be used together.
Please be aware of this.
*Points cannot be used with Amazonpay.
*We do not accept retroactive points (application after purchase).
■Combined free shipping coupon code
■ Cannot be used in conjunction with other coupon codes for discounts on all products
■About the member grade system
At Pinup Corset, we have different membership grades based on the amount of your purchase, and each grade offers special benefits.
As your membership grade increases, you will receive more points and be able to enjoy better shopping experiences.
■Point redemption rate by grade
* Points will be awarded according to the email address you enter when purchasing. (Please note that even if you request to combine addresses, the points will not be added together.)
*Points will be awarded at the above rate according to your membership grade at the time of purchase.
*Shipping fees are not eligible for points.
*You can check the grade and available points on your My Page on the shop website.
*Points will expire one year after they are awarded. Please note that all points earned up to that point will be lost.
* Please note that we may receive requests to consolidate addresses, but this will not be converted into a grade.
■ List of points services by grade
* Calculated based on the purchase amount (tax included) for the past year, based on the 1st of each month.
Shipping charges are not included in the purchase price.
Membership tiers are renewed on the 1st of every month.
It may take some time for the changes to be reflected.
→The grade will be determined based on the total purchase amount after discounts such as points are applied.
※Birthday points Customers who register their birthdays will receive the following points:
You will automatically receive reward points on your birthday.
→If the day of registration is your birthday, the points will be awarded on that day, but the timing of awarding will vary depending on the time of registration.
→Please be careful when entering your birthday as it cannot be changed even if you enter it incorrectly.
→This announcement is made fairly to all customers, so we will not accept any missed registrations.
*For free shipping exclusive to Diamond members, we will send a free shipping coupon to the email address you registered at the beginning of the month (our business day).
■ Membership grade renewal
Your membership grade is updated every month based on the 1st of each month and the amount of purchases you made over the past year!
If you purchase a lot, you will have a chance to upgrade the month after.
Membership levels are updated once a month.
■About shipping and delivery charges
[Delivery Information]
After we confirm your payment, we will usually ship your order within 2-3 business days (counting from the next business day, excluding Saturdays, Sundays, and holidays).
Please note that during sales etc. it may take longer.
*For made-to-order and pre-order items, shipping estimates are listed on the product page.
Please note that we cannot accept cancellations as the product will be produced and ordered after your order is placed.
*Please note that shipping order may change depending on size and color.
[Shipping Fee]
Shipping fee (880 yen nationwide)
Free shipping for purchases over 15,000 yen (tax included) *Free shipping does not apply to customers living in Okinawa Prefecture or remote islands.
[About included products]
Items purchased simultaneously in one order will be shipped together.
Please note that even if your order includes made-to-order or pre-ordered items, your order will be shipped once all items are in stock.
*Please note that we cannot accommodate requests to bundle items together after purchase.
[About changing the address]
Due to the system, changes cannot be made, so please check and make your purchase when placing your order.
[About specifying the delivery date]
As we will ship your order as soon as we have secured the stock, we are unable to adjust the shipping date. Thank you for your understanding.
[About changing the delivery address]
Please send your inquiry to the email address below with your ① order ID, ② name, ③ address and phone number.
Contact email address: pinupcloset@alyo.co.jp
*Changes to the address, such as a wrong address, can only be made immediately after the order is placed.
*Please note that we cannot respond after the item has been shipped.
*Please note that we cannot accommodate requests for pre-ordered items if they are being prepared for shipping.
[About delivery to the delivery box]
When entering the delivery address when placing an order, please write this in parentheses after the address or name.
Alternatively, if you write up to 16 characters in the comments section, we will print it on the address label.
*Please note that we cannot print more than 16 characters.
[Regarding expiration of long-term storage period]
If you are not at home when your order is delivered, the delivery company will leave a missed delivery notice.
If you contact the contact information listed on the delivery slip, we will redeliver the parcel.
Yamato Transport will keep your package for 7 days, including the day the first delivery notice is delivered.
If you do not receive the item after the storage period has elapsed, your order will be canceled. Please note that we will deduct 880 yen as shipping costs. (Shipping costs will also be deducted for orders over 15,000 yen.)
*Please note that if the name you registered does not match the name on your nameplate, a missed delivery notice may not be left.
*The same procedure will be taken if the address is incorrect, so please make sure you register correctly.
[Regarding refusal to accept parcels]
We cannot accept refusals to accept ordered items.
Please refer to the terms and conditions of your shipping company.
If we have not received any contact from you within one week after shipment and you have not received the product,
We will cancel your order and return the product to you.
If we consider your refusal to accept the package to be malicious, we will refrain from sending it to you next time.
We may charge you separately for round-trip shipping fees, product arrangement fees, etc.
Please be aware of this in advance.
Furthermore, if there are many instances where you are unable to receive your item, we will refrain from shipping it from the next time.
[About gift wrapping]
We have gift wrapping bags for each brand.
Please check each page.
[About delivery notes and receipts]
As part of our efforts to protect the natural environment and personal information,
We have discontinued including a paper invoice.
We will attach the URLs of the invoice and receipt to the "order confirmation email" we send you.
We apologize for the inconvenience, but in order to receive emails,
Please check "Domain Unblocking" and your spam folder.
*Members can also check their order details from the order history on their My Page.
We appreciate your understanding and cooperation.
*The receipt will be addressed to the person who placed the order, and the notes can be changed using the [Change recipient] button.
*Please note that we do not provide separate handwritten receipts.
■About returns and exchanges
[About changing or cancelling your order]
Once your order is complete, we cannot accept any changes or cancellations to the product.
Please check your order before completing it.
[About exchanges]
We cannot accept exchanges, returns or refunds for reasons of customer convenience (the product is different from what you imagined or expected, etc.).
*For size exchanges, please check [Size Exchange Policy]
If you are returning an item due to a mistake on our part (misshipment: only unopened items, defective items: only unused items with tags attached: items that have been tried on are not eligible),
Please contact us within one week of receiving the product with a clear image of the affected area and the details.
After our inspection, we will exchange any products that are in stock.
Damage noticed after trying on the product is not covered under the initial defect warranty.
Please be sure to check before wearing.
Once you have tried on the item, we will not be able to accept returns or exchanges due to initial defects.
In addition, we cannot handle any orders for [OUTLET SALE] items, as stated on the product page.
[About size exchanges for CINEMATIQ products]
*EnchantedCorset products are not available.
We accept exchanges for the same item in a different size.
If the item is sold out or there are no exchangeable sizes, it will be returned (refunded in points) . We strive to provide better products every day, so we hope you look forward to finding your next favorite item.
<How to exchange sizes>
1. Please contact us by email within 7 days of receiving the product.
2. We will normally respond within 5 business days.
3. If you do not receive a reply, please resend the email.
4. We will confirm the conditions. (If the item is out of stock, we will refund your points .)
5. If there are no problems with step 4, we will inform you of the return address.
6. After the product is returned, we will check the condition of the product based on the conditions, and if there are no problems, we will arrange for the shipment of a replacement product.
*Points will be returned to the address used for purchase. If you do not have an account, please make sure to register an account with the address used for purchase.
* Please note that this is a one-time exchange only , so we cannot accept returns if the product you received is different from what you expected or the size is wrong.
◇About the conditions of step 4 ◇
・Prepaid shipping
・Indoor fitting only
- No strong scents or dirt (including pet hair, etc.)
No defects due to storage
・Not washed
- Tags have not been removed (tags with brand logos)
→ If the string is detached, it will be included
[Notes]
Items that cannot be exchanged
1. Sale items, outlet items, and items not eligible for size exchange
2. Products purchased at the pop-up shop
3. Products purchased from Rakuten Shop
4.EnchantedCorset Products
5. Accessories
6. Items that are dirty or have odors when tried on
7. Products that have been altered, washed, or cleaned
8. Products with names and accessories removed
9. Products that we have determined have been used for purposes other than trying on
10. Items for which you have not contacted us or shipped the product within the specified period after it arrived
[About returns]
We cannot accept returns due to customer convenience.
If you are returning an item due to a mistake on our part (wrong shipment or defective item),
Only for unused items within one week of receiving the item,
Please be sure to contact us in advance and then send the product to us.
Returns and exchanges will be accepted after our inspection.
When contacting us, please attach pictures and details that show the condition.
Please note that we cannot accept exchanges except in the case of initial defects of unused products.
In addition, if you contact us after one week from receiving the product,
Please note that we cannot accept exchanges.
■ Regarding inquiries
[About email delivery]
Any communication from our shop, including responses to inquiries, will be
We will send an email from "pinupcloset@alyo.co.jp" by the next business day.
Please make sure to set up your email so that you can receive emails from the above domain addresses.
*Our shop cannot take any responsibility for customers being unable to receive emails due to not setting up the settings themselves.
