shopping guide
■ About Membership Registration
Please enter your [Name], [Email address], and [Password] on the page below and click the "Create Account" button.
Once completed, a verification email will be sent to the email address you provided.
Your full registration will be complete once you activate your account.
※ We have received feedback that emails may not be delivered when using carrier emails.
▽ From here:
https://pinupcloset.shop/account/register
■ About Payment Methods
The following payment methods are available:
・Credit card payment (VISA, Mastercard, AMEX, JCB, Diners Club, Discover)
・Shop Pay
・Apple Pay
・Google Pay
・Paidy Postpaid
・PayPay
・Rakuten Pay
All prices displayed on this site include consumption tax.
※ We do not accept installment or revolving payments. Thank you for your understanding.
【About changing payment methods】
Due to system limitations, changes cannot be made, so please confirm your payment method when placing your order.
■ About Orders
To confirm your order details, upon completion of your order, we send an order confirmation email from "pinupcloset@alyo.co.jp" with the subject line "[Pinup Closet] Order Confirmation".
Please keep your order confirmation email safe until your product is delivered.
※ When using "Apple Pay", "Google Pay", "Paidy Postpaid", "PayPay", or "Rakuten Pay", there may be cases where you can purchase even if the stock is 0.
The reason for this is that it is separate from the existing payment system, and it has been found that purchases can be made even when out of stock depending on the timing of adding to the cart and checking out.
Please note that we may contact customers who were able to purchase out-of-stock items individually.
※ If the order total falls below 15,000 yen due to a cancelled item, shipping fees will be incurred.
※We cannot deliver if your registered information (name, address) is incorrect.
If delivery is not possible, your order will be cancelled, so please be sure to register and order with your correct name and address.
※Please note that coupon codes cannot be used when paying with Apple Pay/Google Pay.
■ About Points
※ Please note that you must be logged in to check and use your points.
【How to Use Points】
Please follow steps ① to ④ below to use your points.
① Log in to My Page
② Add items to your cart and proceed to the cart
③ Proceed to checkout (proceed to purchase)
④ Enter points to use
※ There is a point entry field in the order summary after selecting the payment method.
※ For customers purchasing 3 or more items, pressing the [Display Tab] next to the order summary will allow you to see the point entry bar and the items in your cart.
【Point Granting】
1 point will be awarded for every 100 yen spent.
Points are awarded at the following times:
・Points are granted only if the payment is completed at the time of product shipment.
・If payment is completed after shipment, points will be granted and a retention period will be applied starting from the payment completion date.
【Discount Amount】
A discount of ¥1 is applied for every 1 point used.
【Expiration Date】
Points expire 12 months after they are acquired.
Please note that all previously awarded points will expire after this period.
【Notes】
When using a discount code for a campaign, some points may not be used in conjunction. Please note this in advance.
※ Points cannot be added retroactively (applied after purchase).
※ Points cannot be used for Apple Pay/Google Pay/Shop Pay payments.
■ Can be used together
Free shipping coupon codes
Coupon codes applicable to the entire order
■ Cannot be used together
Coupon codes that can be used for specific products, categories, or brands
■ About Membership Grade System
Pinup Corset offers membership grades based on your purchase amount, with special benefits for each grade.
As your membership grade increases, your point accrual rate will also increase, allowing you to shop more advantageously.
■ Point Redemption Rate by Grade
※ Points are awarded in conjunction with the email address entered at the time of purchase.
(Please note that points cannot be combined even if you request to merge addresses.)
※ Points will be awarded at the above redemption rate according to the membership grade at the time of purchase.
※ Shipping costs are not eligible for points.
※ Your grade and usable points can be confirmed on My Page of the shop site.
※ Points are valid for one year from the date of award. Please be aware that all points accumulated up to that point will be lost upon expiration.
※Requests to merge addresses will not be counted towards grade conversion.
■ List of Point Services by Grade
※ Calculated based on the total purchase amount (tax included) over the past year, as of the 1st of each month.
Shipping costs are not included in the purchase amount.
Membership grades are updated on the 1st of each month.
It may take some time for the update to be reflected.
→ The grade is determined by the total purchase amount after discounts, such as point usage.
※ About Birthday Points
Customers who have registered their birthday will automatically receive bonus points on their birthday.
→ If your birthday is on the day of registration, points will be awarded on that day, but the timing of the award may vary depending on the time of registration.
→ Please be careful when entering your birthday as it cannot be changed if you make a mistake.
→ As this is a public release for all customers equally, we cannot accept any requests for forgotten registrations.
※ For free shipping exclusive to Diamond members, a free shipping coupon notification will be sent to your registered email address at the beginning of the month (our business day).
■ Membership Grade Renewal
Your membership grade is renewed monthly based on your total purchase amount over the past year, as of the 1st of each month!
You have a chance to upgrade your grade the month after you make many purchases.
Membership grades are renewed once a month.
■ About Shipping and Delivery Fees
【About Delivery】
After confirming your payment, we will usually ship within 2-3 business days (excluding Saturdays, Sundays, and public holidays, counting from the next business day).
During sales, it may take additional time (1-2 weeks). Thank you for your understanding.
※ For made-to-order and pre-order products, the estimated shipping date is stated on the product page.
Cancellations are not accepted as products are produced or ordered after your order. Thank you for your understanding.
※ Please note that the shipping order may change depending on the size or color.
【About Shipping Fees】
Shipping fee (880 yen nationwide flat rate)
Free shipping for purchases of 15,000 yen (tax included) or more
※ Residents of Okinawa Prefecture and remote islands are not eligible for free shipping.
※ If your total drops below 15,000 yen due to the use of points or coupons, shipping fees will be incurred.
【About Combined Products】
Items purchased simultaneously in one order will be shipped together.
Please note that even if the order includes made-to-order or pre-order items, all items will be shipped once they are all available.
※ We cannot accommodate requests for combining orders after purchase. Thank you for your understanding.
【About Changing Destination】
Due to system limitations, changes cannot be made, so please confirm your destination when placing your order.
【About Specifying Delivery Date】
We ship sequentially as soon as inventory is secured, so we cannot accommodate requests to adjust shipping dates. Thank you for your understanding.
【About Changing Delivery Address】
Please contact us at the email address below with ① Order ID, ② Name, and ③ Address and Phone Number.
Inquiry email address: pinupcloset@alyo.co.jp
※ Address changes due to errors can only be accepted immediately after placing an order.
※ Please note that we cannot accommodate changes after shipping is complete.
※ Please note that we cannot accommodate changes for pre-order items if shipping preparations are underway.
【About Delivery to a Parcel Locker】
When entering your delivery address during your order, please indicate your request in parentheses after your address or name.
Alternatively, you can write it in the remarks field within 16 characters, and it will be printed on the shipping label.
※ Please note that we cannot print more than 16 characters.
【About Expiration of Long-Term Storage】
If you are not at home during delivery, the delivery company will leave a missed delivery notice.
If you contact the number listed on the notice, redelivery will be arranged.
Sagawa Express will hold your package for 8 days, including the day the initial missed delivery notice was delivered.
If you do not receive your package within the storage period, your order will be cancelled. Please note that a shipping fee of 880 yen will be deducted as a shipping cost. (The shipping fee will be deducted even for orders over 15,000 yen).
* Please note that if the name registered does not match the name on the doorbell, a missed delivery notice may not be left.
* The same applies in case of an incorrect address, so please ensure your registration is accurate.
【About Refusing to Accept Delivery】
We cannot accept refusal of delivery for ordered products.
Please refer to the terms and conditions of the delivery company.
If we do not receive contact from the customer for more than one week after shipment and the product is not received, the order will be canceled and the product will be returned to us.
If delivery is refused, please note that a shipping fee of 880 yen will be deducted as a shipping cost.
Furthermore, if deemed malicious, we may charge separate fees for round-trip shipping and product arrangement costs. Thank you for your understanding.
Please note that if there are multiple instances of unreceived products, we may refrain from shipping to you in the future.
【About Gift Wrapping】
We offer gift bags for each brand.
Please check each page for details.
【About Delivery Note and Receipt】
To consider our precious natural environment and to protect personal information, we have discontinued enclosing paper delivery notes.
We will attach the URL for the delivery note and receipt to the "Order Confirmation Email" sent from our shop.
We apologize for the inconvenience, but please ensure that you can receive emails by setting up "domain-specific release" or checking your spam folder.
※ Members can also check their order history on My Page.
Thank you for your understanding and cooperation.
※ The recipient name on the receipt will be the same as the orderer, and the "remarks" field can be changed using the [Change Destination] button.
※ Please note that we do not issue separate handwritten receipts.
■ About Returns and Exchanges
【About Order Changes and Cancellations】
Once an order is complete, changes or cancellations to the product cannot be made, so please be sure to
confirm your order details before completing your order.
【About Exchanges】
We do not accept returns, exchanges, or refunds for reasons attributable to the customer (e.g., product differs from image, does not meet expectations, etc.).
※ For size exchanges, please refer to [About Size Exchange Policy].
In cases of returns or exchanges due to our error (incorrect shipment: limited to unopened items; defective products: limited to unused items with tags attached; tried-on items are not eligible), after you contact us with a clear image and details of the relevant part within one week of product arrival (delivery completion date by our shipping carrier), and after our confirmation, we will exchange the item if it is in stock.
Damage discovered after trying on an item is not considered an initial defect.
We ask that you always check the item before wearing it.
If an item has been tried on, we cannot accept returns or exchanges for initial defects.
Furthermore, for items marked as [OUTLET SALE], we cannot provide any support as stated on the product page.
【CINEMATIQ Product Size Exchange Policy】
※ EnchantedCorset products are not eligible.
We accept exchanges for a different size of the same item.
If the item is sold out or there are no available sizes for exchange, it will be a return (refund in points
1. Please contact us by email within 7 days of product arrival.
2. We typically respond within 5 business days.
3. If you do not receive a response, please resend your email.
4. We will confirm the conditions. (If the item is out of stock, we will guide you on refund in points
5. If there are no issues in step 4, we will provide the return address.
6. After the return, we will check the product condition based on the conditions, and if there are no issues, we will arrange for the shipment of the exchanged item.
※ Points will be refunded to the address used for the purchase. Customers who have not registered an account must register an account with the purchase address.
※Exchanges are limited to one time only, and we cannot accept returns for reasons such as the received item being different from what was expected or the size being incorrect after the exchange. Please be aware of this in advance.
※ If you used a coupon, an equivalent coupon will be issued or points will be added back. However, if you used a limited-time coupon (e.g., free shipping), it will not be reissued, so please understand.
◇Conditions for Step 4◇
・Shipping prepaid
・Tried on indoors only
・No strong scents or dirt (including pet hair, etc.) attached
・No defects due to storage
・Not washed
・Tags (tags with brand logo) not cut off
→ If the string is cut off, include it with the item
【Notes】
Items that cannot be exchanged
1. Sale items, outlet items, items not eligible for size exchange
2. Items purchased at pop-up shops (including try-on pop-ups)
3. Items purchased from Rakuten shop
4. Enchanted Corset items
5. Accessory items
6. Items with dirt, odor, etc. from trying on
7. Items that have been altered, washed, or dry-cleaned
8. Items with names or accessories cut off
9. Items judged to have been used for purposes other than trying on
10. Items for which contact or shipment was not made within the specified period from product arrival
【About Returns】
Returns due to customer convenience are not accepted.
In cases of returns due to our error (incorrect shipment, defective product), returns will only be accepted for unused items within one week of receipt, and only after prior contact, sending the product to us, and our confirmation. The exchange will then be processed.
When contacting us, please attach images and details that allow us to confirm the condition.
Please note that we cannot accept exchanges except in cases of initial defects for unused items.
Also, please note that we cannot accept exchanges if you contact us more than one week after receiving the product.
■ About Inquiries
【About Email Delivery】
All communications from our shop, including responses to inquiries, are sent by email from "pinupcloset@alyo.co.jp" within two business days.
Please ensure that you have set up your email to receive messages from the above domain and address.
※ Our shop is not responsible for any emails that cannot be received due to customer settings.
