Payment and Shipping
■About payment methods
The following payment methods are available.
・Credit card payment (VISA, MASTER CARD, JCB, AMEX)
・Shop Pay
・Apple Pay
・Google Pay
・Paydy
・PayPay
・Rakuten Pay
All prices displayed on this website are inclusive of consumption.
*Please note that we do not accept installment or revolving payments.
[ About changing your payment method]
Due to the system, changes cannot be made, so please check and purchase when placing your order.
■About delivery and shipping fees
[Delivery Information]
After we confirm your payment, we will usually ship your order within 2-3 business days (counting from the next business day, excluding Saturdays, Sundays, and holidays).
Please note that it may take longer during sales etc.
*For made-to-order and pre-order items, estimated shipping times are listed on the product page.
Please note that we cannot accept cancellations as the product will be produced and ordered after your order is placed.
*Please note that shipping order may change depending on the size and color.
[Shipping Fees]
Shipping fee (880 yen nationwide)
Free shipping on purchases over 15,000 yen (tax included) *Free shipping does not apply to those living in Okinawa Prefecture or remote islands.
[About included products]
Items purchased at the same time in one order will be shipped together.
Please note that even if your order includes made-to-order or pre-ordered items, shipping will only be completed once all items are in stock.
* Please note that we cannot accommodate requests for bundled items after purchase .
[ About changing the address]
Due to the system, changes cannot be made, so please check and purchase when placing your order.
[About specifying the delivery date]
Please note that we will ship your order as soon as we have stock, so we cannot accommodate requests to adjust shipping dates.
[About specifying a time]
You can specify the delivery time you prefer.
Please select your desired delivery date and time on the payment screen.
Morning: 14:00-16:00
・16:00-18:00
・18:00-20:00
・19:00-21:00
*Even if you specify a time, delivery may not be possible at the specified time depending on the region and the delivery company's circumstances.
*You cannot specify a delivery time when using shoppay/Amazonpay.
[About changing delivery addresses]
Please contact us by email at the address below, providing your ① order ID, ② name, ③ address and phone number.
Inquiry email address: pinupcloset@alyo.co.jp
*Changes to the address, such as an incorrect address, can only be made immediately after placing an order.
*Please note that we cannot respond after the item has been shipped.
*Please note that we cannot accommodate pre-ordered items if they are already being prepared for shipping.
[About delivery to delivery boxes]
When entering your delivery address when placing an order, please write this in parentheses after your address or name.
Alternatively, if you write up to 16 characters in the comments section, we will print it on the address label.
Please note that we cannot print more than 16 characters.
[Regarding the expiration of the long-term storage period]
If you are not at home when the delivery is made, the delivery company will leave a missed delivery notice.
If you contact the contact information listed on the delivery notice, we will redeliver the package.
Yamato Transport will keep your luggage for 7 days, including the day the first notice of absence is delivered.
If you do not receive your order after the storage period has expired, your order will be canceled. Please note that we will deduct 880 yen from your order to cover shipping costs. (Shipping costs will also be deducted from orders over 15,000 yen.)
*Please note that if the name you registered does not match the name on the nameplate, a missed delivery notice may not be sent.
*The same action will be taken if the address is incorrect, so please make sure to register correctly.
[Regarding refusal to accept delivery]
We cannot accept refusals to accept ordered items.
Please refer to the terms and conditions of the shipping company.
If you have not received any contact from us within one week of shipping and have not received the product,
We will cancel your order and return the product to you.
If we consider your refusal to accept the item to be malicious, we will refrain from sending it to you again.
We may charge you separately for round-trip shipping fees and handling fees for product arrangements, etc.
Please be aware of this in advance.
Furthermore, if there are many instances where you are unable to receive your items, we will refrain from sending them from the next time.
[About gift wrapping]
We have gift wrapping bags for each brand.
Please check each page.
[About delivery notes and receipts]
As a consideration for our precious natural environment and as an effort to protect personal information, we have stopped including paper delivery notes with our orders.
We will attach the URLs of the delivery note and receipt to the "Order Confirmation Email" we send you.
We apologize for the inconvenience, but please check your spam folder or "unblock domain" to ensure you receive emails.
*Members can also check their order details from their order history on their My Page.
We appreciate your understanding and cooperation.
*The receipt will be addressed to the person who placed the order, and the notes can be changed using the [Change recipient] button.
*Please note that we do not provide separate handwritten receipts.
