FAQ

About products and sizes

I'm a size XX, which size should I choose?

Please choose your size from the size chart. Sizes vary for each product, so be sure to check the size chart on the product page.

*Please compare your waist size with the size chart and choose the corset that fits you best. If you choose a smaller size, it may not fit in some areas, or the zipper and back lace may be damaged due to the stress placed on them (not covered by warranty). If your size fluctuates, we recommend choosing a larger size.

I don't know how to tie a ribbon, what should I do?

Please see the diagram below.
https://pinupcloset.shop/pages/ribon

Can I wear a corset after giving birth?

We recommend that you consult with your doctor after your one-month checkup and wait until your physical condition improves before wearing the corset. Since the speed at which your physical condition heals and the damage caused by your wounds vary from person to person, we recommend that you start by wearing the corset loosely.

Please tell me the material and size of the product.

Please check the page for each product.

Please tell me the size of the torso for size 9.

Bust: 82
Waist 60
Hips 86
We use a torso of the above size.
(Depending on the type, it may be Torso No. 2 (size 9: bust 82, waist 64, hips 84))

Please tell me how to care for and wash the product.

Each product has a different washing label, so please check the tag inside the product you purchased and make sure to follow the washing label. *Please note that if the product is damaged or frayed due to not following the washing label or handling instructions, it will not be covered by the warranty.

I accidentally purchased two separate items, but can I still place the same order?

you can't.
Since we cannot combine orders, we will treat it as two orders. Please note that even if the two purchases exceed the free shipping line, shipping will not be free.

I received the product but now I want a different product. The product is unopened, but can I change it?

you can't.
For exchanges after purchase, we only accept size changes as part of our CINEMATIQ exchange service.

Delivery Information

I want to check if my order has been placed

If your order is successfully completed, an email with the subject "[Pinup Closet] Order Confirmation" will be sent to your registered address. (Payment confirmation emails are no longer sent on the new website due to system specifications.) If you do not receive an email, please check your spam box and set your alyo.co.jp domain to "allow" receiving emails. *If you do not receive a reply by the next business day, please contact us again from a different email address, including the content of your inquiry, as well as the email address and name you used when you made your previous inquiry.

I made a mistake with my shipping address

We cannot deliver the item as it is, so please contact customer support with the correct shipping address.

Purchased a pre-order item and a regular item together

If you purchase a pre-order item and a regular item together, they will be treated as one order. Therefore, please note that the item will be shipped together with the pre-order item (the item that will be shipped later).

I received a cancellation notice

If the registration information is not correct (such as your name or address), we will be unable to deliver the item. If we are unable to deliver the item, your order will be cancelled, so please make sure to register your correct name and address.

others

I haven't received any emails

If your order is successfully completed, an email with the subject "[Pinup Closet] Order Confirmation" will be sent to your registered address. In addition, after payment, an email with the subject "[Pinup Closet] Thank you for your payment" will be sent. If you do not receive an email, please check your spam box and make sure that you have set up reception for the alyo.co.jp domain. If you are using a carrier address (ezweb, docomo, softbank, iCloud, etc.), please make sure that you have pinupcloset@alyo.co.jp permission set up. If you do not receive a reply by the next business day, it may be that the email was not sent due to your reception settings. We apologize for the inconvenience, but please contact us again from a different email address.

I haven't received a reply from the customer

We check and reply to customer inquiries every day, but it has been confirmed that customers have not received emails from us or that our reply emails have not been delivered to them. If you have not received a reply from us, please contact us via LINE and we will be able to check for you.

Regarding restocking schedule

Information on new arrivals is posted on the shop homepage and on social media. Please check there. If you are in a hurry, please contact us using the inquiry form. (Please note that it may take some time for us to respond.)

▽Contact us here
pinupcloset@alyo.co.jp

There are no points

Only items purchased after logging in are eligible, and points will be awarded one day after shipping. (*Not applicable for guest purchases, and points cannot be added later.)

When I used points, shipping charges were incurred.

We are very sorry. The system is set up so that shipping charges will be incurred if the total falls below 15,000 yen. Please note that if you use points to purchase an item that costs more than 15,000 yen, shipping charges will be incurred.

I don't understand Shop Pay

If you use ShopPay, you will be able to make purchases without having to enter any other information the next time you use the system. You can use your previous name, address, and payment method.

Are there any precautions I should take when using Shop Pay?

Once you have used Shop Pay, it will start even if you do not select Shop Pay. Therefore, please be aware of the following points.
・Points can be used (points cannot be used with Shop Pay)
- If your name or address has changed, you can cancel Shop Pay by selecting "Purchase as a guest" at the bottom of the purchase screen. You will then be returned to the same purchase screen and will be able to reselect (Shop Pay/Apple Pay/Manual Input).

I forgot to enter my coupon code

Coupons cannot be added retroactively, so please be sure to enter them when ordering.

The coupon code entry screen does not appear

If you use Apple Pay, you cannot use coupons. If you purchase manually, there is a prompt to enter the coupon code in the "Order Summary" so please enter the correct code.

About review emails

Review emails are sent automatically one week after the shipping notification. Please note that review emails may arrive even if you have not received the item due to an extended absence, etc.
If you have not registered your name in your registration information, the email will be sent with a blank space and "-sama" because the name cannot be reflected in the delivery. In that case, the review email link will not respond. Please make sure to register your registration information accurately.