FAQ

About products and sizes

I'm a size XX, which size should I choose?

Please choose your size from the size chart. Sizes are set differently for each product, so be sure to check the size chart on the product page. *Since corsets are all connected by backlaces, there is a maximum (proper) size. Please check your waist against the size chart and choose the size that fits your waist (proper size for the product). If you choose a smaller size, it may not fit in some areas, or the zipper and backlace may be put under stress and become more likely to break (not covered by warranty). Be sure to choose a larger size that fits your own size.

I don't know how to tie a ribbon, what should I do?

Please see the diagram below.
https://pinupcloset.shop/pages/ribon

Can I wear a corset after giving birth?

We recommend that you consult with your doctor after your one-month checkup and wait until your physical condition improves before wearing the corset. Since the speed at which your physical condition heals and the damage caused by your wounds vary from person to person, first try wearing the corset loosely. Enjoy!

Please tell me the material and size of the product.

Please check the page for each product.

Please tell me the size of the torso for size 9.

Bust: 82
Waist 60
Hips 86
We use a torso of the above size.
(Depending on the type, it may be Torso No. 2 (size 9: bust 82, waist 64, hips 84))

Please tell me how to care for and wash the product.

Each product has a different washing label, so please check the tag inside the product you purchased and make sure to follow the washing label. *Please note that if you do not follow the washing label or handling instructions and the product becomes damaged or frayed, it will not be covered by the warranty.

I accidentally purchased two separate items, but can I still place the same order?

you can't.
Since we cannot combine orders, we will treat it as two orders. Please note that even if the two purchases exceed the free shipping line, shipping will not be free.

I received the product but now I want a different product. The product is unopened, but can I change it?

you can't.
For exchanges after purchase, we only accept size changes as part of our CINEMATIQ exchange service.

Delivery Information

I want to check if my order has been placed

If your order is successfully completed, an email with the subject "[Pinup Closet] Order Confirmation" will be sent to your registered address. (Payment confirmation emails are no longer sent on the new website due to system specifications.) If you do not receive an email, please check your spam box and set your alyo.co.jp domain to "allow" receiving emails. *If you do not receive a reply by the next business day, please contact us again from a different email address, including the content of your inquiry, as well as the email address and name you used when you made your previous inquiry.

I made a mistake with my shipping address

We cannot deliver the item as it is, so please contact customer support with the correct shipping address.

I received a cancellation notice

If the registration information is not correct (such as your name or address), we will be unable to deliver the item. If we are unable to deliver the item, your order will be cancelled, so please make sure to register your correct name and address.

 

others

I haven't received any emails

If your order is successfully completed, an email with the subject "[Pinup Closet] Order Confirmation" will be sent to your registered address. In addition, after payment, an email with the subject "[Pinup Closet] Thank you for your payment" will be sent. If you do not receive an email, please check your spam box and make sure that you have set up reception for the alyo.co.jp domain. If you are using a carrier address (ezweb, docomo, softbank, iCloud, etc.), please make sure that you have set up reception permission for pinupcloset@alyo.co.jp. If you do not receive a reply by the next business day, it may be that we were unable to send the email due to your reception settings. We apologize for the inconvenience, but please contact us again from a different email address.

Regarding restocking schedule

We post information about new arrivals on our shop homepage and social media. Please check there. If you are in a hurry, please contact us using the inquiry form. (Please note that it may take some time for us to respond.)

▽Contact us here
pinupcloset@alyo.co.jp

There are no points

Only items purchased after logging in are eligible, and points will be awarded one day after shipping. (*Not applicable for guest purchases, and points cannot be added later.)

I forgot to enter my coupon code

Coupons cannot be added retroactively, so please be sure to enter them when ordering.

About review emails

Review emails will be sent automatically one week after the shipping notification. Please note that review emails may arrive even if you have not received the item due to an extended absence, etc.
If you have not registered your name in your registration information, the email will be sent with a blank space and "-sama" because the name cannot be reflected in the delivery. In that case, the review email link will not respond. Please make sure to register your registration information accurately.