FAQ

About Products & Sizes

I am a size XX. What size should I choose?

Please choose a size from the size chart that fits your measurements. Sizes vary by product, so please be sure to check the size chart on each product page.

※For corsets, please compare your waist measurement with the size chart and choose the appropriate size. Choosing a smaller size may result in it not fitting certain areas, or putting stress on the zipper and back laces, making them prone to damage (not covered by warranty). If your size fluctuates, we recommend choosing a larger size.

I forgot how to tie the ribbon. What should I do?

Please refer to this diagram.
https://pinupcloset.shop/pages/ribon

How should I tie it?

Tighten it as much as you like, then tie a bow at the back.

Can I wear a corset after childbirth?

We recommend consulting your doctor after your one-month check-up and wearing it once you feel well enough. The speed of recovery and the extent of wound damage vary from person to person, so please start by wearing the corset loosely and enjoy it at your own pace.

Please tell me about product measurement methods.

Please refer to How to Measure Product Sizes.

Please tell me about the product materials and sizes.

Please check each product page.

Please tell me about care and washing instructions.

Washing instructions vary for each product, so please check the tag inside the product you purchased and always follow the washing instructions. Please note that if the product is damaged or frayed due to not following the washing instructions or care precautions, it will not be covered by the warranty.

I accidentally made two separate purchases. Can they be combined into one order?

No, they cannot.
Since we cannot combine orders, they will be treated as two separate orders. Please note that even if the total of the two purchases exceeds the free shipping threshold, free shipping will not apply.

I received the product but I want a different one. It's unopened, can I change it?

No, you cannot.
After-purchase exchanges are only accepted for size changes as part of the CINEMATIQ exchange service.

About Delivery

I want to confirm if my order has been placed.

If your order was successfully completed, an email with the subject "[Pinup Closet] Order Confirmation" will be sent to your registered address. (Payment confirmation emails are no longer sent from the new site due to system specifications.) If you do not receive the email, please check your spam folder and ensure that "alyo.co.jp" is allowed in your domain-specific reception settings. ※If you do not receive a reply within two business days, please contact us again from a different email address, including the content, your previous inquiry email address, and your name.

I entered the wrong shipping address.

It will not be delivered as is, so please contact customer support with the correct shipping address.

I purchased a pre-order item and a regular item together.

If you purchase a pre-order item and a regular item together, they will be treated as a single order. Therefore, please be aware that shipping will be aligned with the pre-order item (the one with the later shipping date).

I received a cancellation notice.

We cannot deliver if your registration information (name, address) is inaccurate. If delivery is not possible, the order will be canceled, so please make sure to register with your official name and address.

Others

I haven't received an email.

If your order was successfully completed, an email with the subject "[Pinup Closet] Order Confirmation" will be sent to your registered address. Additionally, after payment, an email with the subject "[Pinup Closet] Thank you for your payment" will be sent. If you do not receive the email, please check your spam folder and your domain-specific reception settings for aliyo.co.jp. If you are using a carrier email address (such as ezweb, docomo, softbank, iCloud, etc.), please make sure to allow reception from pinupcloset@alyo.co.jp. If you do not receive a reply within two business days, it may be due to your reception settings. We apologize for the inconvenience, but please contact us again from a different email address.

I haven't received a reply from customer support.

We check and reply to all inquiries received by customer support daily, but we have confirmed cases where customer emails are not received or our reply emails do not reach the customer. If you do not receive a reply from us, please contact us via LINE for confirmation. Thank you for your understanding.

About restock schedule.

Restock information is posted on the shop's top page and SNS. Please check there. If you are in a hurry, please contact us through the inquiry form. (Please note that it may take some time for us to reply.)

▽Inquire here
pinupcloset@alyo.co.jp

My points are not applied.

Only purchases made after logging in are eligible, and points will be granted 1 day after shipment. (※Not applicable for guest purchases, points cannot be added later.)

Shipping fees were incurred when I used points.

We apologize for the inconvenience. Due to the system, shipping fees will be incurred if the total falls below 15,000 yen. Please be aware that if you use points when purchasing items exceeding 15,000 yen, shipping fees will be incurred.

I don't understand Shop Pay very well.

Shop Pay is a system that allows you to shop without having to enter your information again. You can use your previous name, address, and payment method.

Are there any precautions for Shop Pay?

Once you use Shop Pay, it will launch even if you don't select it. Therefore, please pay attention to the following points:
・Using points (you cannot use points with Shop Pay)
・If your name or address has changed
To disable Shop Pay, select "Purchase as guest" at the bottom of the purchase screen, and you will return to the same purchase screen where you can re-select (Shop Pay/Apple Pay/Manual Entry).

I forgot to enter the coupon code.

We cannot apply coupons retrospectively, so please make sure to enter them when placing your order.

The coupon code entry screen does not appear.

If you are using Apple Pay, you cannot use coupons. If you are making a manual purchase, there will be an input display in the "Order Summary", so please enter the coupon code there.

About review emails.

Review emails are automatically sent one week after the shipping notification. Please note that review emails may be sent even if you have not received the item due to long-term absence, etc.
If your name is not registered in your customer information, the email will arrive with a blank space followed by "-sama" because it cannot be reflected in the delivery name. In such cases, the link in the review email will not work. Please ensure your registration information is accurate.