FAQ

About products and sizes

I am size XX, which size should I choose?

Please choose your size from the size chart. Sizes vary by product, so please be sure to check the size chart on the product page.

*For corsets, please compare your waist measurement with the size chart and choose the appropriate size. Choosing a smaller size may result in it not fitting in some areas, or cause stress on the zipper and back lacing, leading to breakage (not covered by warranty). If your size fluctuates, we recommend choosing a larger size.

I've forgotten how to tie the ribbon, what should I do?

Please refer to this diagram.
https://pinupcloset.shop/pages/ribon

How should I tie it?

Tighten it as much as you like, then tie a bow at the back.

Can I wear a corset after childbirth?

After your one-month post-natal check-up, we recommend consulting your doctor and wearing it only when you feel well. The speed of recovery and the extent of wound damage vary from person to person, so please start by wearing the corset loosely and enjoy it.

Please tell me how to measure products.

Please check how to measure product sizes.

Please tell me the material and size of the products.

Please check each product page.

Please tell me about care and washing.

Washing instructions vary by product, so please refer to the tag inside the product you purchased and follow the washing instructions. *Please note that damage or fraying to the product due to not following the washing instructions or care precautions will not be covered by the warranty.

I accidentally made two separate purchases, can they be combined into one order?

No, they cannot.
Since we cannot combine orders, they will be treated as two separate orders. Please note that even if the total of the two purchases exceeds the free shipping threshold, free shipping will not apply.

I received the product but I want a different one. It's unopened, can I change it?

No, you cannot.
For exchanges after purchase, we only accept size changes as part of the CINEMATIQ exchange service.

About delivery

I want to confirm if my order was placed.

If your order was successfully completed, an email with the subject "[Pinup Closet] Order Confirmation" will be sent to your registered address. (Payment confirmation emails are no longer sent from the new site due to system specifications.) If you do not receive an email, please check your spam folder and ensure that "alyo.co.jp" is whitelisted for domain-specific reception. *If you do not receive a reply within two business days, please re-inquire from a different email address, including the content and the email address and name used for your previous inquiry.

I entered the wrong shipping address.

Delivery will not be possible as is, so please contact customer support with "the correct shipping address".

I purchased a pre-order item and a regular item together.

If you purchase a pre-order item and a regular item together, they will be treated as one order. Therefore, please be aware that shipping will be aligned with the pre-order item (the one with the later shipping date).

I received a cancellation notification.

We cannot deliver if your registration information is inaccurate ("Name", "Address"). If delivery is not possible, your order will be cancelled, so please ensure you register with your official name and address.

Other

Emails are not arriving.

If your order is successfully completed, an email with the subject "[Pinup Closet] Order Confirmation" will be sent to your registered address. Additionally, after payment, an email with the subject "[Pinup Closet] Thank you for your payment" will be sent. If you do not receive emails, please check your spam folder and ensure that aliyo.co.jp is whitelisted for domain-specific reception. If you are using a carrier email address (e.g., ezweb, docomo, softbank, iCloud), please make sure to allow reception from pinupcloset@alyo.co.jp. If you do not receive a reply within two business days, it is possible that the email could not be delivered due to your reception settings. We apologize for the inconvenience, but please contact us again from a different email address.

I haven't received a reply from customer service.

We check and reply to inquiries sent to customer service daily, but we have confirmed that some customer emails are not reaching us, or our reply emails are not reaching customers. If you do not receive a reply from us, please try contacting us via LINE so we can confirm.

Regarding restock schedule

Restock information is posted on the shop's top page and social media. Please check there. If you need it urgently, please inquire via the inquiry form. (Please note that it may take some time to reply.)

▽Inquiries here
pinupcloset@alyo.co.jp

My points haven't been added.

Only items purchased after logging in are eligible, and points will be awarded one day after shipping. (※Guest purchases are not eligible, and points cannot be added afterward.)

Shipping fees were applied after using points.

We apologize for the inconvenience. Due to our system, shipping fees will be applied if the total amount falls below 15,000 yen. Please be aware that if you use points when purchasing items exceeding 15,000 yen, shipping fees may still be incurred.

I don't understand Shop Pay very well.

Shop Pay allows you to shop without needing to enter your information again in the future. You can use your name, address, and payment method from your previous purchase.

Are there any precautions for Shop Pay?

Once you use Shop Pay, it will launch automatically even if you don't select it. Therefore, please be aware of the following points:
・Point usage (You cannot use points with Shop Pay)
・If your name or address has changed
To deactivate Shop Pay, select "Purchase as guest" at the bottom of the purchase screen. This will return you to the same purchase screen, allowing you to re-select (Shop Pay/Apple Pay/manual input).

I forgot to enter the coupon code.

Coupons cannot be applied retroactively, so please make sure to enter them at the time of your order.

The coupon code entry screen does not appear.

If you are using Apple Pay, you cannot use coupons. If you are purchasing manually, there will be an input display in the "Order Summary," so please enter your coupon code there.

About review emails

Review emails are automatically sent one week after the shipping notification. Please note that you may receive a review email even if you have not yet received your order due to long-term absence or other reasons.
If your name is not registered in your customer information, the email will be sent with a blank name followed by "様" (san/Mr./Ms.) because it cannot be reflected in the delivery name. In such cases, the link in the review email will not work. Please ensure that your registration information is accurate.