Regarding the recall and exchange of the skirts from the Master's Flower series due to product defects
Thank you for your continued patronage of Pinup Closet.
Regarding the recall and exchange of the skirts from the Kyoshou no Hana series due to product defects, which we announced last November,
We apologize for the inconvenience, but we have decided to extend the period during which we can provide support up to Monday, January 10, 2022.
We apologize for the inconvenience, but if you would like to exchange your item, please contact us before the deadline.
[Available period]
Until 23:59 on Thursday, March 31, 2022
If you wish to exchange:
First, please contact us using the inquiry form and include the following information:
・Order number ・Name of the person who placed the order ・Exchange request ・Shipping address for the exchanged item *Only if there have been changes since the order was placed
②Please return your Master's Flower series skirt to the address below, cash on delivery.
<Address> Aoyama Tanno Building 201, 3-13-13 Minamiaoyama, Minato-ku, Tokyo 107-0062
<Name> Alyo Pinup Closet Co., Ltd. Voluntary Recall Desk <Telephone Number> 03-6804-2915
*Please be careful not to make a mistake in the return address.
We cannot be held responsible for any accidents such as misdelivery.
③Once we receive the returned item, we will ship you a replacement item.
Once again, we would like to sincerely apologize to our customers for any concern and inconvenience caused.
We appreciate your understanding and cooperation.
Alyo Co., Ltd.
Pinup Closet Voluntary Recall Center
※To customers who cannot receive emails from us※
If you do not receive an email, please check the following items.
<Reception settings>
Please set up your email address (domain) to receive emails from "@alyo.co.jp".
Even if you have not set up your email inbox,
This may be set by your contract company.
<Spam filter settings>
There are cases where an email containing a URL may be judged as spam.
Please check to see if the email has been sent to your spam or trash folder.
Please also check your spam filter settings.
<Settings to reject spoofed emails>
Spoofing email is email that forges the sender address.
If impersonation is suspected,
Please disable the "spoofed email rejection function" before trying to receive the email, as it will be rejected.
<Confirm your registered email address>
Please check that the email address you registered is correct.
Please note that emails may not be delivered to the following addresses:
If you have multiple email addresses, please consider changing to another email address.
・Addresses with consecutive "."s, such as "..." ・Addresses with a "." before the @ symbol, such as ".@"
For customers who have switched to the new rate plans of the three major mobile carriers, "ahamo," "povo," or "LINEMO,"
In some cases, carrier email addresses may not be available, so please change your registered email address.
Regarding the recall and exchange of the skirts from the Kyoshou no Hana series due to product defects, which we announced last November,
We apologize for the inconvenience, but we have decided to extend the period during which we can provide support up to Monday, January 10, 2022.
We apologize for the inconvenience, but if you would like to exchange your item, please contact us before the deadline.
[Available period]
Until 23:59 on Thursday, March 31, 2022
If you wish to exchange:
First, please contact us using the inquiry form and include the following information:
・Order number ・Name of the person who placed the order ・Exchange request ・Shipping address for the exchanged item *Only if there have been changes since the order was placed
②Please return your Master's Flower series skirt to the address below, cash on delivery.
<Address> Aoyama Tanno Building 201, 3-13-13 Minamiaoyama, Minato-ku, Tokyo 107-0062
<Name> Alyo Pinup Closet Co., Ltd. Voluntary Recall Desk <Telephone Number> 03-6804-2915
*Please be careful not to make a mistake in the return address.
We cannot be held responsible for any accidents such as misdelivery.
③Once we receive the returned item, we will ship you a replacement item.
Once again, we would like to sincerely apologize to our customers for any concern and inconvenience caused.
We appreciate your understanding and cooperation.
Alyo Co., Ltd.
Pinup Closet Voluntary Recall Center
※To customers who cannot receive emails from us※
If you do not receive an email, please check the following items.
<Reception settings>
Please set up your email address (domain) to receive emails from "@alyo.co.jp".
Even if you have not set up your email inbox,
This may be set by your contract company.
<Spam filter settings>
There are cases where an email containing a URL may be judged as spam.
Please check to see if the email has been sent to your spam or trash folder.
Please also check your spam filter settings.
<Settings to reject spoofed emails>
Spoofing email is email that forges the sender address.
If impersonation is suspected,
Please disable the "spoofed email rejection function" before trying to receive the email, as it will be rejected.
<Confirm your registered email address>
Please check that the email address you registered is correct.
Please note that emails may not be delivered to the following addresses:
If you have multiple email addresses, please consider changing to another email address.
・Addresses with consecutive "."s, such as "..." ・Addresses with a "." before the @ symbol, such as ".@"
For customers who have switched to the new rate plans of the three major mobile carriers, "ahamo," "povo," or "LINEMO,"
In some cases, carrier email addresses may not be available, so please change your registered email address.
