Exchange service launch announcement
[Exchange service information]
In response to many customer requests, we will be accepting size exchanges starting Monday, January 15, 2024.
<Information>
We accept exchanges for the same item in a different size.
If the item is sold out or there are no sizes available for exchange, it will be returned (refunded in points) . We strive to provide better products every day, so we hope you look forward to finding your next favorite item.
<How to exchange sizes>
1. Please contact us by email within 7 days of receiving the product.
2. We will normally respond within 5 business days.
3. If you do not receive a reply, please resend the email.
4. We will confirm the conditions. (If the item is out of stock, we will refund your points .)
5. If there are no problems with step 4, we will inform you of the return address.
6. After the product is returned, we will check the condition of the product based on the conditions, and if there are no problems, we will arrange for the shipment of a replacement product.
*Please note that this is a one-time exchange only , so we cannot accept returns if the product you received is different from what you expected or the size is wrong.
◇About the conditions of step 4 ◇
・Shipped with prepaid shipping ・Only tried on indoors ・No strong scents or stains (including pet hair, etc.) ・No defects due to storage ・Unwashed ・Tags not removed (tags with brand logo)
→ If the string is detached, it will be included
【Notes】
Items that cannot be exchanged
1. Sale items, outlet items, and items not eligible for size exchange
2. Products purchased at the pop-up shop
3. Products purchased from Rakuten Shop
4. Non-CINEMATIQ Products (excluding accessories, etc.)
5. Items that are dirty or have odors when tried on
6. Products that have been altered, washed, or cleaned
7. Products with names and accessories removed
8. Products that we have determined have been used for purposes other than trying on
9. Items for which you have not contacted us or shipped the product within the specified period after it arrived
Please read the above carefully before contacting us if you wish to exchange your item.
