News

Information for docomo carrier email users

[To all] We are currently receiving an increasing number of inquiries regarding "order emails not being received" and "no reply from customers" to the email address registered. We have confirmed...

Information on shipping procedures for the end ...

[To all] We expect a lot of orders during our clearance sale. We normally send your order within 2-3 business days (counting from the next business day, excluding Saturdays, Sundays,...

Regarding the impact of bad weather on deliveries

Dear Valued Customer, Thank you for your continued patronage. We would like to inform you that the following has been issued by Sagawa Express. A low pressure system is passing...

Exchange service launch announcement

[Exchange service information] In response to many customer requests, we will be accepting size exchanges starting Monday, January 15, 2024. <Information> We accept exchanges for the same item in a...

[Point System] Server Maintenance Notice

[Dear Customers] We will be carrying out server maintenance for the point system on the following dates. <Maintenance date and time> January 11th (Thu) 8:45~9:00 AM <Functional limitations during maintenance>...

Regarding delivery of packages affected by the ...

The following statement was released by Sagawa Express: We apologize for any inconvenience this may cause and appreciate your understanding. ----------------------------------------------- Dear Valued Customer, Thank you for using Sagawa Express...